Udemy Success Story

Summary

After growing frustrated with the lack of automation and several core features, Udemy realized their former commission software didn’t fit their needs. Because of this, Udemy decided to make the switch to Spiff.

Now, after implementation, Udemy is spending less time managing their commission processes thanks to Spiff’s broader range of features, intuitive UI, and Salesforce and NetSuite integrations.

Udemy is now equipped with more in-depth, comprehensive reporting which has also saved them time and helped facilitate more transparency within the organization. With Spiff, Udemy now feels secure and confident in their commission program.

Key Results

• Decreased overall time spent managing commissions 
• Empowered leadership with robust reporting functionality
• Increased capacity to scale efficiently

The Challenge

Udemy’s former commission management software was inadequate and felt too incomplete for both their short-term and big-picture goals.

Though the platform had the basic features Udemy had been looking for, it lacked a few core components they knew would be critical to their success in the long run.

With their previous platform, Udemy had to manually pull reports, perform clawbacks, and handle opp splits. This ultimately failed to simplify the commission process for Udemy and required an unreasonable amount of time and resources on the back end. Their previous software was simply unable to accommodate their needs for a seamless and efficient experience.

In addition to the time and productivity Udemy was losing to manual administrative work, the inability to provide real-time reports caused frustrating delays when the team needed to share results with key stakeholders and company executives. As a result, transparency throughout the entire organization suffered.

When it came to their previous commission platform, Udemy just didn’t feel confident that they’d be able to scale and grow given the limitations and setbacks they were experiencing. Even though they faced a range of issues with their former platform, the deciding factor that led the team at Udemy to start evaluating other providers was their lack of trust in their former commission  tool’s ability to scale alongside them with ease.

The Solution

After thoroughly researching all options, Udemy decided Spiff was the only commission platform that had the flexibility and functionality they were looking for.

In fact, since switching to Spiff, Udemy has significantly decreased time spent managing commission pay. Udemy credits Spiff for this increased efficiency, citing the platform’s ability to handle advanced automation in just a few clicks.  Now, Udemy can handle clawbacks, ramp schedules for quotas, give promotions, and administer draws in less than half the time it took with their previous provider.

Being able to automate so many pieces of their commission process has been a total game changer for Udemy. Senior Sales Operation Analyst, Danielle Wills said, “Spiff has dramatically decreased the time I spend managing commissions for Udemy, and that has been a huge win for us.”

Although Udemy has been impressed with their newfound ability to automate commission programs with Spiff, they have even more praise for the platform’s robust analytics and reporting tools. Not only is Udemy able to automate the reports they used to pull manually, but Spiffgives Udemy the power to share real-time data across departments and with leadership in just a few minutes– something they now do daily!

“Now, reporting is a very seamless process. Because of Spiff’s integrations with Looker and Salesforce, I can send a quick email to leadership with the sales attainment leaderboard in real-time. Before, it was a mess—we’ve never had that capability before. I would have to do that manually. Reporting has improved tremendously, and we couldn’t be happier!”

Although Spiff  provides Udemy with the ability to automate advanced processes, has an intuitive  UI, and enables powerful, real-time reporting, there’s one additional factor that has solidified the team’s confidence in their decision to work with Spiff.  During their evaluation of Spiff, Udemy’s one core requirement– beyond the factors that impact the day-to-day commission process– was the ability to grow and scale without restriction.

Now, because of both Udemy’s success with the platform and their partnership with Spiff, they feel confident in their ability to grow the business to three or four times the size it was with their previous platform.

As Danielle puts it, “Our growth used to be limited by our commission platform. Now, with Spiff, we know that as our team grows and we continue to be successful, we have the ability to be as dynamic and flexible as we need to be.”